Determine how you will lead your team and facilitate conflict resolution to help the team work together to create the PUGSS pamphlet for your company.

Scenario: Your CEO has asked your team to design a workplace pamphlet to educate all departments on the PUGSS model of conflict management presented in the eTextbook. However, you have a problem. You would like for the whole team to be involved in creating the pamphlet, but your team is dealing with several individual conflicts that could derail the project. You are unable to move forward until their conflicts are resolved.
Applying the leadership concepts from this and other units, you must analyze the situation and develop a strategy to deal with each team member’s conflict issues so that the project can be completed by the whole team.
Begin with identifying each team member’s conflict style based on your analysis of the team member dynamics below. Interpret how each of their styles could affect the team and the project.
 Mr. A.: Does not seem to care about anyone on the team and seems to have very little passion or energy for completing the team assignment.
 Ms. B: Wants to have everyone get along, so she volunteers to help other team members with their work to keep peace in her department. Unfortunately, she is getting none of her own work done.
 Mr. C: Is frustrating everyone else on the team. He refuses to listen to anyone else’s ideas and feels everyone should just get on board with his suggestion so the team can finally get the job done.
 Mrs. D: Notices there are people upset on her team, and she is trying to get everyone to sit down and have a talk so the team can get more done.
 Mr. E: Offered to give up his idea of creating an interactive forum for a more participative PUGSS section on the company website (which you actually thought had the most potential), If Mr. C will give up a part of his plan to have the pamphlets only available in the company lounge and find some middle ground the whole team can agree on.
Next, you will explain your strategy to resolve conflict to allow the team to complete the project. You must:
 Assign one aspect of the PUGSS model to each team member to work on for the pamphlet.
 Determine how you will lead your team and facilitate conflict resolution to help the team work together to create the PUGSS pamphlet for your company. This section should contain a detailed explanation of your conflict management plan with specific actions needed for each team member to overcome their obstacles. For example, how you will follow up on each coworker’s conflict issue in order to help your team stay on track? Be sure to develop a plan to address all conflicts.
Finally, provide a written summary of your team’s final pamphlet that you will present to your CEO. This summary should include a detailed explanation of the PUGSS model and the steps in the PUGSS approach to conflict (with examples for each step).
Answer & Explanation
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Establish clear goals and expectations: Start by setting clear objectives for the team and establishing expectations for their roles and responsibilities. This can help to avoid confusion and misunderstandings that can lead to conflicts later on.

Foster open communication: Encourage open communication and create an environment where team members feel comfortable sharing their ideas, concerns, and feedback. This can help to identify and resolve conflicts before they escalate.

Encourage collabora

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Step-by-step explanation
tion: Emphasize the importance of teamwork and collaboration to achieve the project goals. Encourage team members to work together and support each other.

Identify potential conflicts: Be proactive in identifying potential conflicts that may arise and take steps to address them before they become a problem. Encourage team members to share their concerns and be willing to listen to all sides of an issue.

Use effective conflict resolution techniques: When conflicts do arise, use effective conflict resolution techniques such as active listening, brainstorming solutions, and compromising to find a resolution that works for everyone.

Lead by example: Be a role model for the team by demonstrating good communication, collaboration, and conflict resolution skills. This can inspire team members to adopt these same practices.

By implementing these strategies, you can help to create a productive and harmonious work environment where team members can work together to achieve the PUGSS pamphlet project goals.

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